by Shane Grantham | Feb 25, 2024
A new client needed help with their Chromebase All-in-one computer. It was displaying a “Something went wrong” message upon start-up. There wasn’t much internet information available on troubleshooting. One option was to do a reset using the chrome...
by Shane Grantham | Feb 13, 2024
A new client has a All-in-One PC which suddenly died on them last week. I picked it up and brought to my office to diagnose. It didn’t show any signs of life after I disconnected everything possible like the Solid-state drive and RAM. The external Power...
by Shane Grantham | Feb 10, 2024
A client called me this week when there 1 year-old All-in-one computer died last week. It was working fine one day and then the next – nothing. The screen was blank and no internal noise when they mentioned a week before the speakers were starting to make a...
by Shane Grantham | Feb 8, 2024
A client picked up their laptop from me today along with an external data drive where I recovered their data. They handed me their business card when I wanted their email address. Earlier they said they had a Facebook page and a web site. The web site and Facebook...
by Shane Grantham | Feb 7, 2024
There are so many threats on the internet so I do something for my computers almost every time I stop using them. I’m talking about turning off my network switch in my office. This disconnects the internet to all my wired computers. I do this when I retire for...
by Shane Grantham | Feb 6, 2024
I had a data recovery project for a couple this month and it seemed pretty straight-forward. An external hard drive had years of data on it and it disappeared when my client was organizing it. I put the drive on one of my computers and proceeded to sift through it. ...
by Shane Grantham | Jan 29, 2024
Saturday evening I was with my wife watching a TV show and my smartphone rang. The number was from New York and I answered it expecting a scam or telemarketer. It was a computer user asking about my charges for computer work they were needing. After some questions...
by Shane Grantham | Jan 27, 2024
Thursday, a current business client e-mailed me about a e-mail message. It said they had to click on a link to keep a subscription current. It gave them an ultimatum to respond or their Microsoft 365 would be cancelled the next day. After analyzing the email I...
by Shane Grantham | Jan 25, 2024
Today I wanted to copy some documents to my Linux file server and couldn’t find it on the network. It was there yesterday! Two desktop clients couldn’t find it either by IP address or hostname. My smartphone couldn’t locate it. The internet was...
by Shane Grantham | Jan 21, 2024
A new client needed help with his big plotter/printer last week so I made a service call to his office. They had recently bought a second-hand printer/plotter from a business. This unit was from 2003 and didn’t have USB or wireless capabilities as modern ones...
by Shane Grantham | Jan 18, 2024
For over twenty years I’ve been asked this question by my clients. For overnight, I usually shut it down if I’m doing nothing on it. This week I have left my main desktop computer on overnight for several days because I didn’t want to lose the web...
by Shane Grantham | Jan 14, 2024
A new computer repair client asked me to check their fairly new Microsoft windows 11 laptop last week. A fake-alert appeared on their computer stating they were infected. In the process of attempting to boot with a device other than the internal SSD, I got a message...
by Shane Grantham | Jan 6, 2024
I used to run a business networking group for seven years and I know how important word of mouth advertising can be. Even better is conversing and talking with possible clients in person. One of our members of the group discussed how playing golf in a league has...
by Shane Grantham | Jan 3, 2024
Being in the computer/IT field, I tend to neglect my own computers. Take for example my computer file server. It was a Ubuntu server distribution which was having problems installing updates over the last few months. In December I started researching and found it was...
by Shane Grantham | Dec 30, 2023
This week one of my businesses texted me about a laptop. It took a tumble recently and now it fails to charge. Now the laptop won’t turn on and the owner was worried all their data is gone as well. The laptop was brought to me and a visual inspection revealed a...
