A new client needed help with their Chromebase All-in-one computer. It was displaying a “Something went wrong” message upon start-up. There wasn’t much internet information available on troubleshooting. One option was to do a reset using the chrome keyboard. the problem with this was the keyboard I had was a Bluetooth and it wasn’t recognized in this recovery mode. I tried a regular USB keyboard but there wasn’t any reset key although some keys worked. All the other keys were tried and none worked. I need to find a USB Chromebook keyboard and see if that works with the reset key.
Just to see if something internal was the problem, I dismantled the computer and removed one module at a time. Nothing helped and it still displays this message. So it looks like my last chance is the Chrome USB keyboard.
