This month I had a desperate email from a business client that their Microsoft Outlook on their Windows computer wouldn’t start. They sent the email message with their smart-phone if you’re wondering how they emailed with their Outlook down. 

It happened when the electrical power to the computer got shutdown accidentally while the Outlook database was open and then it became corrupt. I arrived on scene and backed up the PST file to a backup drive. Next I ran the Inbox repair tool on the PST file and after several minutes, it finished after repairing some errors.  The PST file holds the email messages, contacts, calendar, and folders for the user.

We tried Outlook and this time it opened and their contacts, folders, and messages all loaded. My client was ecstatic and relieved to not have to do all their email on their smart-phone instead of their large 23-inch computer monitor. 

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