Fort Wayne Readers Choice Awards is finished for this year. My category was Electronics- Computer Repair store and I didn’t win first, second or third place. Naturally I was curious who won and I started comparing the winners to my company. Two of the winners did what I do, computer repair, and the last one was a store and I left them out.
I first looked at Google reviews and I found the winner had a 4.2/5.0 with a sample size of 16 ratings. The third place winner had 3.4/5.0 with a sample size of 66 ratings. My Google rating is a 4.9/5.0 with 35 ratings. The interesting thing is compared to the three winners, I have a higher Google rating than both of them if you look at just the score of 4.9. I learned from my one semester of college statistics, the sample sizes are different so its not a completely fair comparison.
Now let’s look at Facebook reviews: the first place winner has a 5.0/5.0 with 62 reviews. Third place had a 3.9/5.0 with 75 reviews. My company page, Shane Grantham consulting, has a 4.9/5.0 with 32 reviews so we can see I have a lower sample size than the two winners. So I came in second on Facebook for pure score, but I had the smaller sample size between the three of us.
So what does this mean? We could get the sample sizes the same by discarding the high and low reviews until every one has the same number; 16 for Google and 32 for Facebook. Nonetheless, It means I did pretty good against the two winners on something we can measure and isn’t secret like the Readers Choice awards.
What do you think about this? Or do you care about Readers Choice Awards?