A new IT client found me on google again this month. The owner lives far away from this Fort Wayne company and wants me to work with the two managers on-site. When I arrived, the manager showed me they could print in their Microsoft programs like Word or Excel. But printing in their bread and butter program which runs their company has a problem. It tries to create a PDF when they print a report or print a receipt.

I knew what was most likely wrong from my past experience with special software. We looked through the software’s menu for anything to do with printers. It was found in a few minutes under settings. It was set to Nitro PDF which is why it was trying to create a PDF instead of printing. The scroll carry was clicked to view the options and we found the desired printer. Once it was set, they were very happy to print all day and not get asked to create a PDF!

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