A computer client this week was concerned about their aging computer which runs their main program. We decided to get a newer computer to replace it. I needed to know how to install their main program and how to get the data from the old one to the new one. My client’s owner gave me the main program’s company contact information.
I emailed them a question and an hour later I had the answer. The next day I had another question and my email message got a reply in 1 hour. Next a telephone call was made and I left a message. Fifteen minutes later, Chris called back and gave me a game plan for the program installation and data migration on the new computer. Impressive.
Besides being prompt, this company was based in the USA and the people could easily be understood over the phone. We’ve all had the unpleasant experience of speaking to someone who couldn’t be understood because of their accent. So I was refreshed to have a positive tech support experience this time.
Have you had any pleasant experiences like this?