A new computer repair client asked me to check their fairly new Microsoft windows 11 laptop last week. A fake-alert appeared on their computer stating they were infected. In the process of attempting to boot with a device other than the internal SSD, I got a message about Bit Locker encryption requiring a password. No matter what I tried, the laptop refused to boot into Windows 11. I contacted my client and they had no idea about Bit-Locker being installed and couldn’t help. I researched the problem without finding anything useful. As a last resort, I downloaded an image for the operating system from the manufacturer and reinstalled the operating system.
Later I discovered that the new installation encrypted the SSD with Bit-Locker and never informed the owner of the password! I looked at my Windows 11 laptop and it had Bit Locker installed and I had no idea of the password for it! It came this way when I bought it and I was never informed. I’m going to have to find the password for it so I don’t get Bit Locker locking me out of my laptop.
Have you experienced Bit-Locker problems with any of your computers?
