Last week one of my computer clients contacted me about a computer problem they were experiencing in Windows 10. They use the on-line service MSN for reading emails, banking and web browsing. After Jan 31 accessing MSN got harder because it timed-out and auto-closed when five minutes expired. They assumed there was a problem with their credit card payment.
I arrived and talked it over with my client. We opened MSN and logged in without any problem. As soon as we got the splash screen for their account, a window said we were restricted and had 5 minutes. I frantically searched in MSN to find account info so we could verify it was expired. The time-limit expired and we started over. After five time-outs, I finally discovered the page that said the credit card expired under the Billing tab. We clicked “Renew” and now they had another year to use it. A few minutes later, an email arrived verifying the info.