I had a desperate person call me today who couldn’t log into their accounting computer today. Their password wasn’t working and they couldn’t get into the windows 10 desktop. Payroll was coming up and they were close to reloading Windows from scratch. A service call was made and I got their windows account unlocked so they get payroll going. Before I left I suggested another user account be added to Windows with the same privileges as their account. Then if this occurs again, they could log in with the backup account and reset the password and not get locked out of their computer. They were relieved when they logged in and opened their accounting program for the first time in days.