by Shane Grantham | May 26, 2019
Last last year, a client called and said Microsoft Outlook Express was prompting for their user name and password. Normally, it automatically starts and no credentials are entered. They use this program for their business email. Everything they do is tied to their...
by Shane Grantham | May 26, 2019
One day I was talking to a friend named Jim at Spiece Fitness and he mentioned someone was looking for me. I started rattling off names of people I knew at Spiece and when I got to the right name, he said that’s them! They were one of my computer clients and...
by Shane Grantham | May 12, 2019
Yesterday, my sister showed me a free media service which uses your public library. She’s a librarian in Johnson County, Indiana which is close to Indianapolis. The name of the service is Hoopla and it allows you to borrow books, digital music and other media...
by Shane Grantham | May 5, 2019
I was on-site at a business client recently working on a Microsoft Windows laptop. The owner reported it as being slow on the internet when they were browsing. Their main web browser was Firefox so I started examining it for malicious extensions and plug-ins. I...
by Shane Grantham | May 4, 2019
I can remember calling technical support in the 1990’s for various computer issues when I was a System Engineer at Needhams Business Machines. The people I talked to were easy to understand because they were in the USA and it was a pleasure speaking with them...
by Shane Grantham | May 2, 2019
One of my services is setting up new computers for businesses. People want me to copy their data and their programs to their new Windows computer. I can do only one of these requests, unfortunately. Copying user data is pretty simple in the usual case. Copying a...
by Shane Grantham | Apr 25, 2019
I like to promote my business any way I can and one of the tools I use is pretty old-fashioned. Whenever I’m at the Credit Union drive-through or inside at the counter, I put a business card in the drive-through canister with my checks or hand one to the teller....
by Shane Grantham | Apr 22, 2019
Last week I was eating lunch at a restaurant and as I was walking up to pay, something interesting happened. One of my computer clients and a networker was just ahead of me in line. We hadn’t seen each other in person for several years, yet we recognized each...
by Shane Grantham | Apr 21, 2019
An employee of one of my business clients called and said his PC is down in their Fort Wayne Office last week. We talked on the phone so I would know what they had tried to resolve the problem. It worked fine yesterday and when they went to use it today, no response. ...
by Shane Grantham | Apr 20, 2019
This Saturday morning I was leaving Basches Martial Arts about 0730 and noticed a missed phone call at 0705 from a husband and wife client of mine. I called them back and learned that their Kindle Tablet is frozen and unusable. A few hours later after I was done at...
by Shane Grantham | Mar 24, 2019
I had a Sunday phone call today from a long-time computer client. They couldn’t connect their Windows 10 work computer to the internet. My client does everything for their business on the internet and when it’s down, their business is down. Additionally,...
by Shane Grantham | Feb 27, 2019
I visited a new Computer Repair client recently and I’d like to share how they found me. It started when a partner of a local HVAC company sent me a LinkedIn message. They were looking for a reliable computer company they could count on. They had grown to 3...
by Shane Grantham | Feb 23, 2019
A client of mine was complaining of pop-ups on their Android Tablet this week. While they were reading a book on the tablet, a pop-up would take over the entire screen for a few seconds and then close itself. My client would continue reading and another one would...
by Shane Grantham | Feb 12, 2019
Today I was sending an email message to a vendor when an error message appeared I’ve never seen, “HTTP error 502”. I tried again from another device and same error. A few hours later I realized my mail account had gone over quota of 250 MB for this...
by Shane Grantham | Feb 10, 2019
I have an Apple iBook G4 laptop which is used for keeping current with Apple computers. I can do work on it like edit my web sites, email, and search the internet. Some of my computer clients have Apple computers and this is a good reason to stay in practice with...
