Can you help me with this e-mail message? Shane Grantham consulting
Thursday, a current business client e-mailed me about a e-mail message. It said they had to click on a link to keep a subscription current. It gave them an ultimatum to respond or their Microsoft 365 would be cancelled the next day. After analyzing the email I...
I can’t get to my file server. Shane Grantham Consulting
Today I wanted to copy some documents to my Linux file server and couldn’t find it on the network. It was there yesterday! Two desktop clients couldn’t find it either by IP address or hostname. My smartphone couldn’t locate it. The internet was...
Using my 20 year knowledge for a computer service call.
A new client needed help with his big plotter/printer last week so I made a service call to his office. They had recently bought a second-hand printer/plotter from a business. This unit was from 2003 and didn’t have USB or wireless capabilities as modern ones...
Should I turn off my desktop computer every night?
For over twenty years I’ve been asked this question by my clients. For overnight, I usually shut it down if I’m doing nothing on it. This week I have left my main desktop computer on overnight for several days because I didn’t want to lose the web...
Darn you Bit-Locker!
A new computer repair client asked me to check their fairly new Microsoft windows 11 laptop last week. A fake-alert appeared on their computer stating they were infected. In the process of attempting to boot with a device other than the internal SSD, I got a message...
The sauna is like the golf course for business networking
I used to run a business networking group for seven years and I know how important word of mouth advertising can be. Even better is conversing and talking with possible clients in person. One of our members of the group discussed how playing golf in a league has...
I let this continue too long. Linux Servers
Being in the computer/IT field, I tend to neglect my own computers. Take for example my computer file server. It was a Ubuntu server distribution which was having problems installing updates over the last few months. In December I started researching and found it was...My laptop isn’t charging the battery. Fort Wayne computer repair
This week one of my businesses texted me about a laptop. It took a tumble recently and now it fails to charge. Now the laptop won’t turn on and the owner was worried all their data is gone as well. The laptop was brought to me and a visual inspection revealed a...
Can we backup my data?
This month I was helping a client with their laptop computer. Their main program was having problems reading data from their 4TB (terabyte) external drive. I feared the drive had a hardware issue or the USB port on the laptop was faulty. Luckily, it wasn’t...
Can I connect my old Stereo system to our new Widescreen TV?
Last month a computer client messaged me about their new wide-screen television. They wanted to connect their audio system they’ve owned for many years to it. It had a CD changer and tuner along with an amplifier. I made a visit to the client’s location...
Do you use virus protection on your Apple products? Fort Wayne computer repair
I hear different information about protecting Apple laptops with anti-virus software depending who I listen to. Some say you need it and others say you don’t. The ones that say you don’t say you need to keep the operating system and applications...
Backup your user-generated files.
We all know to do it and some of us never do it. It’s backing up or archiving the files we create. Every once in a while I encounter a computer user who never backs up their files. Maybe they don’t know how and thought they’d never lose a file or a...
Microsoft Windows 11 updates are better than Windows 10
Many years ago I recall using my Windows 10 laptop on a service call when suddenly it restarted with a Windows 10 update. I don’t think it gave me an option to delay it or stop it. When everything was done updating, my bookkeeping program was corrupt and...