Is it the battery? Fort Wayne computer repair.

Is it the battery? Fort Wayne computer repair.

One weeknight around 8PM an email was received from a business client.  A seven year-old Toshiba satellite laptop wouldn’t power-on for my client. They thought the battery was the problem and rather diagnose through email, I said I’d come out the next day and investigate.

Upon arrival at the business, I began asking questions and discovered the day before the laptop worked fine. My client shut it down like every other day. Yesterday, it wouldn’t power on at all. My hope was the AC power supply had an issue or the power strip. The first thing I did was eliminating the AC power strip it was plugged in to. It wasn’t the problem and the battery was removed along with the USB mouse. The laptop still wouldn’t fire up with any sounds or signs of life on the screen.  The ethernet cable was disconnected to see if they had an effect which it didn’t. I didn’t think it would.  An identical laptop was in another room and I took the problem laptop in there. I tried the known, good AC adapter on the problem laptop and unfortunately, nothing.  The power LED illuminates and battery LED does as well, but still no sounds and the HDD LED never illuminates. No video display signal, either.  I tried the laptop with just the battery and no response on the screen. 

Different key presses on the power button were attempted next with no help.  The CPU fan came on but no video display. I tried many times to discharge with power switch without the battery installed. Removed back access panel and removed 2 RAM sticks. Still no video. Removed HDD and no help. Disconnected DVD drive and no change.

The laptop was transported back to my office to see if I can get any video signal from the VGA port on my external monitor and it was dead just like the laptop screen. My last resort was to remove the laptop bottom cover to see if anything unusual could be found. After the cover was off, I disconnected and reconnected every ribbon cable I could locate like the video, Keyboard, trackpad, etc. I even disconnected the CPU fan and nothing.  I was going to disconnect the CPU, but i wasn’t sure how to do that and even if I did and the laptop came on, it means I’d have to find a CPU for it.  My diagnosis is the motherboard has failed and it is better for my client to get a newer, faster laptop than to repair.  I feel they got a good return on their seven year-old laptop.

I don’t usually work on these. Fort Wayne Computer Repair

I don’t usually work on these. Fort Wayne Computer Repair

One of my strong points is I’m not afraid of technical challenges and I actually enjoy them. Not long ago I was asked to work on something not related to computers. I had a little experience with toilet repair on my own plumbing, but had never worked on anyone else’s.

My client was having problems with their toilet constantly running and wasting water. They started replacing some of the parts of their toilet and the project came to a standstill when the fill tube nut on the underside of the tank couldn’t be removed. My client had the water emptied out of the toilet tank which made it easier for me. I got the nut loosened so the defective fill tube could be removed.  My client had a new fill tube which I installed but didn’t have the matching flush valve and hardware.  My problem was the new fill tube didn’t match the existing flush valve, but I forced the black tube into the top of the flush valve anyway. Miraculously, it seemed to hold so I left it alone.   Next, I had to get the toilet to flush and I actually used something from my computer tool box.  To get the toilet to flush, the handle arm had to be connected to the flush valve bracket. A red, plastic wire tie was used and can be seen in the photo below.  These wire ties are usually used to hold wires together inside computers or in a network cabling situation. 

Now to test my work. The water valve was turned on for the toilet and I checked for leaks at the fill tube. It was dry so I tested the flush. It worked three times and still no leaks so I was happy and so was my client.   I checked back with my client and the toilet still works and hasn’t leaked yet. 

I rarely do plumbing service calls, but it’s fun to do something different and keeps my job interesting. 

 

I should have asked first. Fort Wayne Computer Repair

I should have asked first. Fort Wayne Computer Repair

A few weeks ago a Fort Wayne computer repair client asked me to replace the CPU fan in their HP Pavilion laptop. They bought the replacement fan and delivered it to me with the laptop. The fan noise was very loud and from my experience, it was failing. Most laptop/notebooks have cooling fans to prevent your CPU (Central Processing Unit) from burning up. They blow cooler air from the outside and direct it on the CPU and possibly the Video display chip also.

Getting to the CPU fan was not easy as it would have been with a desktop computer. With a desktop computer, remove a few screws or just pop open a latch and you’re inside the computer case.

With most laptops as in this one, it’s more complicated.  First, the bottom panel has to be removed by removing 16 screws. The keyboard had to be lifted off the laptop so more screws could be removed.   Six ribbon cables had to be delicately disconnected from their motherboard connectors. The cables are for the video display, keyboard, trackpad, USB, Wifi, and other functions. Now the laptop bottom panel could be popped off. I removed the defective CPU fan by removing the screws and then removing dust and particles on heat sink.  Finally, the new CPU fan was installed. The laptop was put back together and the fan was much quieter and the project appeared complete. I put the laptop on the internet to test the WiFi and it failed to connect.  I feared I forgot to attach the WiFi cable back to the motherboard or it came loose.  The laptop was disassembled again to look for any problems and nothing looked wrong.  My fear is that I static shocked the wireless network card or one of the cables had a break in it.  Later I texted my client to find out if the wireless ever worked and they said it never has worked! I just assumed it had worked. I was relieved to know I didn’t damage anything but also disgusted that I didn’t ask my client first before going though the disassembly again.  From now on I will ask if anything doesn’t work on a computer before I begin work to prevent this waste of time in the future.

 

What’s wrong with my HP inkjet printer? Fort Wayne Computer Repair

What’s wrong with my HP inkjet printer? Fort Wayne Computer Repair

Last week a long-time computer client texted me with a problem on their HP laptop. It has Microsoft Windows 7 as its operating system and is connected to their HP inkjet printer via a USB cable. My client was printing reports for work and the first one was perfect. They sent the second one thinking they were home free, but nothing came out of the printer and no errors on the computer.  I arrived on-site the next day and began interviewing my client.  They did a HP test page from the printer’s front control panel so I knew the printer mechanics were alright.  I was going to completely power-down the printer and disconnect the electrical power and my client already did this so I deferred.

I then looked at the Windows printer in Control panel and found the print job in the queue from last night.  It wouldn’t let me restart it, or pause it and the status was “Printing”. It really wasn’t, but Windows thought it was.  I killed the print job and tried sending a test page and the job went to the queue but nothing materialized on the printer.  I removed the printer from the Windows Printer settings and then let Windows search for the HP plug-n-play printer again.   The printer was found and installed by Windows.  We had the same issues again where some print jobs worked and others didn’t so I had a hunch it might be the Windows driver causing the problem.    I went into the printer control panel and played with the driver settings. All the details escape me now, but it was related to searching Windows updates.  It never gives the version number of the current driver and I wish it did. After several minutes of searching, the driver update was complete and print jobs printed as expected.  A follow up text to my client the next day verified the printer was working and it must have been a driver problem. 

Bill has a helpful web site called PixelPrivacy. Fort Wayne Computer Repair

Bill has a helpful web site called PixelPrivacy. Fort Wayne Computer Repair

This summer I received an email from a guy named Bill. He is a computer professional who has a web site featuring on-line privacy. Bill wanted to share an article he wrote on browser security with me and my blog readers. So far, I like the site so I’m going to share it here as a blog post. Perhaps later I will put a permanent link on my site under Resources for it. Please let Bill know you found his site and how you like it.

Something else I do- network cabling. Fort Wayne Computer Repair

Something else I do- network cabling. Fort Wayne Computer Repair

You may think all I do is work on computers, but there are other IT things I do. One of them is computer network cabling. I can make ethernet cables, install new connectors on ethernet cable ends, and run cables in simple situations.   I learned to do this back in the 1990’s while working as a system engineer at Needhams Business Machines.  Being able to work with ethernet cables comes in handy when working with computers and networks. 

Sometimes you can be a pain Comodo Internet Security, but you are worth it.

Sometimes you can be a pain Comodo Internet Security, but you are worth it.

One of my office computers is a Microsoft Windows 10 desktop which has a touchscreen option.  Since Microsoft windows is vulnerable to malicious software, I have Comodo Internet Security installed and this is my security software of choice.  Comodo probably isn’t as well known by the public as some of it’s competitors who advertise heavily. I don’t know when I discovered it – maybe eight or nine years ago. I probably read about it in a computer newsletter and have been using it on my computers and smartphones ever since. I also use it on my Clients’ computers when they don’t have security software or dislike their current one. 

Comodo has different modules to keep you safe like Antivirus, a Firewall, Auto-Containment, HIPS(Host Intrusion Protection System), VirusScope, and Website filtering. You can pick and choose which ones you want active which is nice.  If I wanted to use a different firewall than Comodo, I could by disabling Comodo’s firewall and installing someone else’s. There are numerous settings and adjustments you can make with it, but the default configuration usually is fine.  When you first install Comodo, it does its best to discern which programs on your computer are safe and which aren’t.  If you have a specialized program, it can be a pain and take some to get it to work with Comodo IS.  You have to open up the different modules and allow your trusted program or unblock it.

It also has a bonus feature which I forget about frequently: the Virtual Desktop. This gem allows the user to browse the internet or run a Windows program in an environment which can’t harm or infect your real Windows computer. 

With all it’s modules, Comodo IS does a great job protecting your computer. If one of them misses the threat, one of the others will probably pick it up. You just have to respond to the messages.  If you don’t, Comodo may isolate one of your programs if it sees it as a threat.

What security software do you use on your Windows computers? Give Comodo a try and see how it goes.

Where are my latest Google contacts? Fort Wayne computer repair

Where are my latest Google contacts? Fort Wayne computer repair

Last week I was updating my Mailchimp contacts with my newest computer clients. These clients are in my Google Contacts which can be accessed from all my devices: smartphones, computers and tablet. A newsletter will be sent out and I hope to have a current client list for distribution.
As I obtain new clients, I load their information into google contacts so their office can be found, vital PC information can be located or I just want to call them.  With all my devices, I can add a client from any of them. My new smartphone is always with me so it probably is the most used to add contacts. 

I started searching for my latest clients in Google Contacts and they were missing. I knew they were there somewhere.  My smartphone was searched and I found them, but I’m not sure what to call their classification. They were not technically Google Contacts but “Phone Contacts”.  They were moved into my Google contacts by opening them one at a time from Contacts.  Then in the upper right corner I opened the three dots menu( technically called more options).  Next, I selected “Move contact from phone”  and then selected the Google account.  A message appeared that said the contact has been moved to your google contacts.  Now they showed up in my Google contacts and they could be seen on all my computers!

In the future, If I create a contact on a smartphone I will immediately move it into my Google Contacts so this doesn’t happen again.  There’s probably a way to create a Google contact on a smartphone directly without having to do this extra step – I just don’t know right now.

I can’t find the message or The curse of the smartphone.

I can’t find the message or The curse of the smartphone.

I don’t get a lot of LinkedIn messages and that’s probably why I forgot about it today. Most of my messages are phone texts, emails, and FaceBook messenger.

The moral of the story is I must remember the way I communicated with each person and put it in my contacts and calendar.  Having many means to communicate can backfire on me like it did today.

My Desktop PC drops the network connection intermittantly

My Desktop PC drops the network connection intermittantly

A friend asked me for help Wednesday on their business desktop computer in their small business. It was connected via a wireless network card to their wireless router for internet connectivity.   Intermittently, it would drop its network connection. I asked again on the network connection type (hoping it was Ethernet) and they assured me it was wireless. All the other computers in the network worked well and don’t drop their connections, Ethernet is more reliable and usually faster than wireless because obstacles in a building like walls, metal, and radio devices can interfere.  They said the desktop computer was close to the router so obstacles shouldn’t be an issue.

My friend has a laptop and it connects well when it’s used on this network.  After thinking about it and having never visited the network I came up with some suggestions.  I said it’s either a defective network card or the wireless network card driver needs updated.  My friend took this info and went back to their network to try my ideas out. I saw them today and they said after updating the wireless network card driver, it seems to be stable and doesn’t lose network connection.  Time will tell if really solved it, but it sounds like it has for now. 

“My laptop has been shutting down forever” Fort Wayne Computer Repair

“My laptop has been shutting down forever” Fort Wayne Computer Repair

A frantic call was received from one of my Fort Wayne Computer repair clients last week.  They were in the middle of a project for one of their clients and walked away from the laptop. On their return, Windows 7 displayed a “shutting down Windows” message with the spinning, progress wheel.  They feared the project wasn’t saved and didn’t know what happened.
Over the phone I had them check to make sure the laptop was plugged into the power supply and it was plugged into the wall outlet.  We wanted to rule out and electrical problem and the laptop was connected.  Maybe it was a Windows update? My client couldn’t tell me one way or the other if they saw Windows update running.

Perhaps it was the power save mode. I tried to connect remotely but it was off-line so I couldn’t look at any settings. I wanted to see where the Power saving settings were if it was set to hibernate or shut down after a certain time period. Usually, I turn off power save mode for business computers so important work isn’t lost.

My client needed to get to their project so I made a high-level decision to force a restart. They held down the power button until the laptop turned off. I had them power back on and once Windows started and settled down, their project was recovered. They continued with the project and never had any more issues with the laptop shutting down that day. I checked back the next day and it was still fine.

I never did find out what happened, but I’m glad my client didn’t lose any data. They were glad I was there to walk them through getting their data back.
 
 
I let spam email control me.  Fort Wayne Computer Repair

I let spam email control me. Fort Wayne Computer Repair

About a year ago I stopped sending my regular email newsletter to my computer repair clients. It was a pretty short and simple email which would highlight one of my recent blogs.  It was sent to my clients just in case they don’t read my blog on my web site or follow me on social media,

I stopped sending it because of the amount of spam I was receiving in my email accounts and I know others get a lot as well. I didn’t want to accidentally be thrown into the same category as a spammer or upset a client.

This issue has been on my mind for a while and I wanted to start it up again. Companies and networkers send me email newsletters every week so why not my company? My email campaign system has always included an unsubscribe feature that automatically removes them if they don’t want another email. My newsletters are short and easy to read so it’s not really a burden on my clients.

After a year, a newsletter was sent out today to my computer client list.  It was a very short blog and already got two positive responses on a Sunday.  Additionally, these were from people I haven’t heard from in a while. 

I’m interested to hear if you send out email newsletters and if you receive them from others. Do you like them or not and how frequently do you like them?

 

 

Why won’t my picture download from my smartphone?  Fort Wayne Computer Repair

Why won’t my picture download from my smartphone? Fort Wayne Computer Repair

This weekend I was working on my blogs for my two web sites. One of the stories was about an Android application and it needed a picture for the beginning of the story.  A screenshot was taken of the app on one of my old smartphones and I thought it was going to be easy to get it into my computer that I was creating it on.    

To get the picture off the phone and into my computer I first opened the Gallery app on the phone.  The picture was located under the “Camera” category and I clicked on it to bring to the foreground.  Then the share button was clicked to see my options for sharing.  First I picked email and entered my email address and sent it – but nothing happened.  I tried it again still nothing in my inbox.

Next, the USB cable was attempted to transfer the picture and as before nothing responded. I was using a Linux computer and no window automatically opened showing me the smartphone contents.  I tried my Microsoft Windows computer and no repsonse.  Now I was getting mad! This should be a simple process. 

Plan C was to try Dropbox and it was selected from the share option.  This stalled without any messages just like my other attempts and I was baffled.  I took a deep breath and started to analyze the smartphone for problems. I found the free space on the old smartphone was just 15-20 MB which isn’t much.  The smartphone didn’t have enough room for file administration and couldn’t even notify me of the problem. I deleted a few apps and guess what?  I was able to save the picture to Dropbox and it showed up on my Linux computer so I could put it into my blog.

I learned a valuable lesson this weekend that smartphones free space can fill up just like a computers.

Protect your smartphone just like your computer.

Protect your smartphone just like your computer.

Smartphones can get malware infections similar to computers.  And just like computers, I suggest you install a security program on your smartphones, too.  There are several available for the Android platform and the one I use is Comodo Mobile Security. It’s easy to use and has many modules to protect you. You’ll find it in the Play Store under Comodo Mobile Security.  The main component to it including an always on antivirus scanner which protects your smartphone from unsafe apps and malware. Real Time Protection is also included which monitors apps and installations as they are used.  it’s a nice program and I have used it on two of my smartphones and doesn’t slow them down.  If you have another product you use and like, share it with me and I’ll check it out. Otherwise, give Comodo a test-drive on your smartphone.

Why can’t I print to my wireless printer? Fort Wayne Computer Repair

Why can’t I print to my wireless printer? Fort Wayne Computer Repair

Last week a long-time computer repair client emailed me when they couldn’t print to their HP wireless printer from a Microsoft Windows 10 laptop. During our communication, I found out a Windows 7 desktop computer couldn’t print either. I arrived on site and opened devices and printers on the Windows 10 laptop. No printers were listed which is a problem.   Then I noticed the laptop’s airplane mode was active so no wireless communications would work. I turned it on and allowed the laptop to connect to the wireless router.  In devices and printers I found a Brother printer which was no longer present and I deleted it so it didn’t cause problems.  I attempted to add the HP printer with “Add new printer- wireless or bluetooth. “The HP OfficeJet Pro 6978 (wireless) wasn’t listed.  I tried to discover it many times without any success. 

Focus was now on the wireless printer to see why the laptop can’t see it. I noticed the printer’s wireless LED was blinking which means there is a problem.  My smartphone and the laptop sees the WiFi router but the HP wireless printer does not!. I even entered the 5G and 2G networks in manually but the printer wouldn’t accept them so I concluded the wireless part of the printer had failed.

The solution was to directly connect the printer to the wireless router with an Ethernet cable so all computers on the network could print to it. And luckily, the printer will always be near the wireless router so the Ethernet cable works. My client was glad to be able to print again and I was reminded that wireless networking can be mysterious and challenging at times as it was today.